To be eligible for a refund, the following conditions must be met:

• Service Issues: Refund requests can be made if there was a failure or error in the service provided (e.g., unsuccessful transactions, incorrect amounts).
• Time Frame: Refund requests must be made within 7 days of the transaction date.
• Proof of Transaction: A valid transaction ID or proof of the transaction is required for all refund requests.

Non-Refundable Services

• Services that were successfully processed and completed.
• User errors (e.g., incorrect account numbers, wrong recipient details).
• Transactions initiated with fraudulent intent.

1: Initiate a Refund Request

• Contact our Customer Service team at [Customer Service Email] or call us at [Customer Service Phone Number].
• Provide your transaction ID, the reason for the refund request, and any supporting documentation (e.g., screenshots of transaction errors).

2: Review and Verification:

• Our team will review your request and verify the details.
• If additional information is needed, we will contact you promptly.

3: Refund Approval:

• Once your request is reviewed and approved, we will process the refund.
• Refunds will be credited back to the original method of payment within 7-10 business days

If you haven’t received a refund within the specified time frame:

• Check your bank account and transaction history.
• Contact your bank or payment provider, as it may take some time before your refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us at [Customer Service Email].

Unused Balance Clause: Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.

If you have any questions about our refund policy, please contact us at:

• Email: connectpayping@gmail.com
• Phone: +91 9675003344
• Address: U57 Subhash Park Main Solanki Road, Uttam Nagar - 110059